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Adam Cuellar

Adam Cuellar

Oakland, CA

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Cuellar Concrete

Foreman/Finisher

Maintained Company Guidelines and enforced safety procedures.
Preceptor to all new employees
Outlined and lay out of jobs in coherence with Blueprints or Builders Specifics.
Communications with Builders and Customers in reference to all job specifics, codes, or inquiries
Maintained a high quality of Customer Service at all times.
Follow ups and Reviews
Take Off and Materials Estimation.
Supervision of 5-10 man crew
Problem Solving and Diagnosis
Communications with employees and customers

Career medium 02
Career
Career medium 05

West Communications/DirecTV

Customer Service/ Tier 1 Tech Support

First point of Contact for existing Clients under DirecTV
• Solves Technical issues both Hardware and Software as well as alignment.
• Handled Billing, Credit Card Pay, Upgrades, Downgrades, Account updates and information changes all via Telephone
• Up sales
• Product information
• New Work Orders
• Tech calls and Scheduling
• Maintained Customer Satisfaction and rapport
• helped Company attain #1 in Customer Service by JD Powers & Associates
• Call Notes and Close Call procedures
• Maintained Company Guidelines
• Multitasking Call Center Enviroment
• Fast paced Critical Thinking

Career

American Digital Systems

Sales/Customer Service/Tech

First point of Contact for incoming customer calls.
•Sales & Marketing via Telecommunications
•Great Critical thinking and troubleshooting skills.
•Technical Difficulties- realignment of satellites, bill discrepancies, package and product information given in easy to understand communications via telephone or mail.
• New Accounts Processing(Data Entry)
• Multitasking Call Center environment
• Heavy communications with Dispatch
• Scheduling of Work Orders
• Heavy Notations for both Tech an Representative
• Follow ups, Reminders
• Sales Commission Based and Driven
• independent thinker, Team player

Career medium 02
Career

Tulsa Community College

Assoc., Business/Liberal Arts

Earned Award for Deans Honor Roll
Plan on A+ certification as well