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Abhijit Purkayastha

Abhijit Purkayastha

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Siemens Technology and Services Private Limited

Senior System Engineer

 To play a role of an Application lead for a team of 6, performing reporting for a specific number of healthcare sites.
 To play a part in the collaborative functions of Siemens (US- INDIA), and to work with the US counterparts.
 Understand the CMS (US Healthcare patient quality standard) and Hospital reporting requirements, the quality initiatives and to adhere to the constantly changing CMS standard updates.
 Develop and automate patient and hospital quality reports, using Business objects, SQM GUI and MS Office – Excel and PowerPoint.
 To mitigate all the customer related concerns, provide solutions and invent best practice methods to negate them.
 Trained and lead a team of 16 from various other domains, on a short term project (6 month) on eMPI and patient merges. Working in a highly customized environment the analysts required a huge investment in training.
 Patient duplicates pairs had to be identified, and merged in all Siemens and Non Siemens EHR’s.
 To constantly improve quality of service, and developed new methods to ensure quality was kept at paramount.
 To handle all issues/concerns brought up by the Customer sites WRT to any patient demographic, Cases, Billing data.
 To work on highly critical data, the functions were extremely sensitive and had to be blunder free as the customer sites were multi hierarchical.
 To write news letter articles for Siemens and Managed Services - Applications. One article published on eMPI and Patient duplicates.
 To function as a value add lead, to coordinate all the functions of value additions and best practices for Managed services.
 Submitted a topic on “Patient safety in an unclean environment” at Innovations, 2013- A Siemens-Customer collaborative meet.
 Trained and certified for HIPPA, PHI, and Meaningful use.

Career medium 02
Career
Career medium 03

Hewlett Packard Global Services Private Limited

Technical Analyst

• Manage accounts using Active Directory and Philips Identity manager& HP service manager.
• Applying security settings on servers to the user accounts.
• Provide support to user; solve the problems relating to Operating System issues.
• Responsible for providing the desktop system administration and support to the network. Interact with the users to resolve the queries, issues and problems.
• Assisted Symantec and Philips Process employees with IT infrastructure related issues and ensured to maintain business continuity of the clients.
• Working on a set of best practices for IT Service Management that focuses on aligning IT services with the need of business.
• Provided first level technical and IT support to government users for troubleshooting problems.
• Troubleshooting HP Laptops and Desktops/ Installation and troubleshooting of various software’s like Connect backup and VPN software’s (Arcot VPN and Net connect) by taking remote access.
• Troubleshooting of McAfee Antivirus Software.
• Assisted users in Network connectivity issues of LAN as well as Wireless.
• Providing admin rights to the users on Windows xp and 7 and help in installing drivers.
• Provided Weekend Support as a subject matter expert and also peer Monitoring.
• Experience on working on one of the best ticketing tool, Remedy and SM7.
• Worked on User Access Management using Active Directory.

• Granting / Revoking access for the network drives (Shared folders).


• Creating and managing users on Active Directory.


• Using Group Policy for optimization, security, etc.


• Providing access to various network resources using Active Directory.


• Worked on Knowledge Collection and best practices implementation.

• Responsible for doing the knowledge transfer of the project from client to our support team.

• Identifies, prioritizes, Trouble shoot and provides requested services for all Networking related issues, Email, Account administration and Line of Business.

• Analyzing the report Updating the open tickets of team members under their absence and sending the revised data to the SME

• Additional responsibilities include, maintaining the Australian region team, handling escalations as well as emails and coordination among the team to provide the best outcome and handling the User access Management team.

• Delegating job responsibilities to the team.

Career

PRIST UNIVERSITY

Bachelor of Technology, Computer science