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Aaron Musgrove

Aaron Musgrove

Phoenix, AZ 85042

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Bank of America

Fraud Initiation Analyst 1

Reviews potential fraudulent ATM/Debit account activity with customers over the phone for the initiation of fraud claims. May debit or credit customers accounts as appropriate, process chargebacks or update customers regarding pending claims.

Career medium 06
Career
Career medium 03

Bank of America

Fraud Claims Analyst II

Processing and investigating fraud disputes filed on behalf of consumers regarding their ATM/Debit card. Reviewing surveillance and utilizing other investigating systems and bank systems to obtain correct decision for the customer and the financial institution. Responsible for issuing credits and debits per regulation E standards to customers financial accounts.

Career

Bank of America

Credit Card Customer Service Representative

To handle complex or escalated calls from customers or internal partners regarding credit card payments and service.

Career medium 01

Financial, Administrative and Credit Services

Collections/Customer Service

Contact customers regarding payments plans. Conduct research and retrieval of accounts. Correspondence: Retrieval of customer’s letters, noting accounts, and filing.

Career

Mesa Community College

General studies

1999-2000

South Mountain Community College

Physical Therapy

2004