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Aaron Bailey

Aaron Bailey

Assistant Sales Manager

AT&T Mobility

Assistant Sales Manager

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AT&T Mobility

Assistant Sales Manager

AT&T

Retail Sales Consultant

Verizon Wireless

Customer Service Representative

Tracked and performed QC checks on six cell phone and accessory shipments per day with over 100 items per shipment, while identifying and rectifying any discrepancies through the order tracking system.
Audited store's discounting by reviewing generated sales reports which tracked discounting codes used and verified that accounts were notated correctly and the correct codes were utilized to classify the discount.
Analyzed customers bills by reviewing overages or charges that were incorrect on the bill and offered appropriate solutions
Ran 9 device workshops every month in order to teach customers how to utilize their devices, scheduled device workshops and placed follow up calls to customers in order to remind them regarding their workshop appointment and to verify that they were satisfied with their purchase.
MVP Award - Awarded to best Customer Care Representative in the district as awarded by the district manager

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Career

YMCA of South Hampton Roads

Membership Service Representative

nTelos Wireless Pavilion

Marketing Intern

Old Dominion University

Bachelor of Science Degree, Interdisciplinary Studies

Tidewater Community College

Associate of Science (A.S.), General Studies