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Rebecca Brown

Rebecca Brown

New Job

Courtesy Call

Las Vegas

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Courtesy Call

Quality Assurance Assistant Manager

Review evaluation of call samples, set up meetings with team leaders and assist in coaching. Compile weekly reviews of each agent from daily stats, consisting of number of calls taken to daily closing. Scheduling for phone agents to optimize call volume and talk time. Maintain a constant contact with all management with the ability to report on the department at all times.

Resort Stay

Phone Settings