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Leah Kerr

Leah Kerr

Billing Specialist

Dent Neurologic Institute

Buffalo, us

Billing Specialist

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Dent Neurologic Institute

Billing Specialist

-analyze and utilize coding procedures for accurate claim processing
- interpret billing reports and statements to help patients understand past due accounts
- maintain strict confidentiality and HIPPA privacy laws

Dent Neurologic Institute

Medical Receptionist/Registration Specialist

-Facilitated office flow and patient care by pre-registering patient accounts, verifying insurance information, collecting payments, answering questions, scheduling appointments, updating patient demographics and communicating with medical staff to provide a quality customer service experience.
-served as first point of contact for patients and vendors
- Maintained and input confidential patient information into electronic account files
-First runner up in billing collection contest –collected on 64 past due balance accounts over a 4 month drive
Resolved complex patient problems/requests/ insurance/account issues
Participated in improving Disability/FMLA form policy
Articulate Dent policies and general clinic operations to patients
Assisted in developing a warm/friendly clinic environment
Maintained high volume patient contact daily via scheduled appointments, phone and web services
Close collaboration with clinic team/reception and billing department to meet departmental goals and provide compassionate and efficient customer service
Successfully trained new receptionists and explained position duties to shadowing students
Agent for team success by providing extra assistance wherever needed