Sr Client Specialist, Oil, Products, Natural Gas, Power, Shipping, Commodities, & Metals
January 2013 — Present
•Successfully managed a book of business of desktop products and clients, including retention, growth, and customer engagement averaging over 200+ end users for Thomson Reuters Eikon.
•Consistently maintained a 94% or higher gross retention for current clients working with Eikon supply chain, commodity, and energy financial markets.
•Generate new business for Thomson Reuters, through identification of opportunities during client interactions.
•Highlighted new products and services to Supply Chain, Shipping, Oil, Gas, Power, Metals, Agriculture Markets, and Derivative Sales and Trading groups in pre-sales and retention efforts to build and grow desktop sales.
•Developed individual project plans to implement better understanding of markets and products for current clients adding higher level of value and service.
•Continually participated in competitive displacement projects to increase market share.
•Provided high value-added expertise, workflow solutions, market consulting, guidance, and learning, to improve client experience.
• Built relationships and communities with end-users through understanding and fulfilling their business needs. Found and delivered targeted global campaigns to build user dependency and increase revenue by fully understanding users needs and responsibilities.