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Kathleen Fitzgerald

Kathleen Fitzgerald

Sales

Hendrick Mini

Charlotte, us

Packaging / Distribution

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Hendrick Mini

Motoring Advisor

Demonstrates automobiles by explaining characteristics, capabilities, and features;

taking test drives; comparing and contrasting competitive models;

explaining warranties and services.

Prospect daily for potential customers;

maintain consistent rapport with previously sold customers.

Maintained high CSI score.

Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.

Continually learn about product updates, features, accessories, inventory and their benefits to the customer.

Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.

Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.

Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance.

Provide sales management information by completion reports.

Attend sales meetings and training sessions as required.