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Jr. Business Analyst (Contract)





Jr. Business Analyst (Contract)

• Partnered with business users to fully understand their needs, operational problems and solution requirements; created requirements documentation, functional specifications and process diagrams in order to achieve business sign-off and optimize the development process

• Evaluated capabilities of existing systems and processes; proactively diagnosed process inefficiencies and implemented solutions that would mitigate risks to critical projects, bids and timelines

• Key involvement in business development; strategic planning, initial customer contact, RFI and proposal submissions and product launch strategies

• Conducted market research on latest industry developments, products and competitors; identified new opportunities and stakeholder needs to communicate company’s unique value proposition; developed presentations and strategies for targeting and contacting potential clients

• Conferred with management and creative team on brand imaging, product line development and execution of marketing strategies; authored a comprehensive Go-to Market plan for new product

Rx Canada Inc.

Business Analyst

• Gathered and managed business requirements relating to Rx Canada’s pharmacy platform and patient adherence solutions; maintained traceability throughout individual projects

• Facilitated and participated in requirement gathering sessions, customer support meetings and product demonstrations and with senior staff and various health care stakeholders

• Supported change management and process improvement initiatives promoting organizational efficiencies

• Conducted strategic assessments and opportunity analyses, providing recommendations and delivering actionable implementation plans

• Recruited pharmacies and managed implementations; generated over 50 new business relationships expanding platform distribution by 10%

• Delivered remote training to pharmacy administrators and end-users

• Managed incoming support tickets and provided technical support to end-users as needed

• Developed and enhanced training materials including user manuals, reference guides and lesson plans

• Designed and edited monthly newsletter and promotional materials for Rx Canada’s platform, programs and services