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Christopher Harding

Christopher Harding

Chicago

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United Airlines

Flight Attendant

• Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing • Prepare passengers and aircraft for landing, following procedures • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply • Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules • Demonstrated high work ethic during long haul flights of 8-16 hours, including multiple overnight flights while delivering exceptional customer care throughout. • Welcomed passengers aboard and assisted throughout the boarding process to direct customers to seats, handle stowage of carry on luggage, pre-departure beverages as well as confirming passengers preferred dining times for the flight.

Southwest Airlines

Flight Attendant

• Administered first aid to multiple passengers experiencing medical emergencies including cardiac arrest. • Monitored all systems and situations affecting thecabin while preserving passenger comfort, safety and well being. • Promoted the safety, comfort and welfare of passengers by demonstrating empathyand resolving customer concerns. • Maintained a friendly, positive attitude when dealing with distressed passengers. • Utilized effective crew resource management, communication and procedures specified in the company operation manual.

Tully's Coffee

Barista

• Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and while communicating numerous drink orders to shift mates. • Prioritized drink requests while managing interruptions.

Solstice Sunglasses

Assistant Store Manager

• Improved customer service by projecting friendly and knowledgeable attitude. • Generated repeat business by developing close client relationships. • Earned a reputation for exceeding service standard goals. • Store sales and bank deposits.

Bellevue College

Certification, Customer Service Management and Communication